Netscape: BuyerX Files Training Module
BuyerX was the e-commerce internal procurement system built on Netscape’s Application Server. It was a complex application used by almost everyone in the company. We were asked to build a training module to serve casual and dedicated users.
Calling on our team’s past successes, I concepted and prototyped “Buyer X Files: The truth is in here” featuring
- An arch theme, comfortably fitting into our popular suite of similarly spoof-based training
- Training hosts—”Agents Skoldy and Molder” were icebreaker characters asking both “dumb” and advanced/related questions which provided the human voice
- One of my more imaginative visual designs (Not my forté)
- Navigation that guided casual users needing a quick answer, as well as dedicated users requiring deep knowledge of the full product.
- “Advanced” (for the time) implementation featuring user cues like rollover buttons, javascripted menus and navigation, and a fully liquid layout.
- Common sense help content organized by functional application roles
